Lavender

I'm a product detail. I'm a great place to add more information about your product such as sizing, material, care and cleaning instructions. This is also a great space to write what makes this product special and how your customers can benefit from this item.

I’m a Return and Refund policy. I’m a great place to let your customers know what to do in case they are dissatisfied with their purchase. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.

Thank you for visiting and shopping at Diligencecandles.com. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

 

Shipment processing time 

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

Overnight delivery is only available for orders with delivery addresses within the continental United States.

 

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO addresses 

 

We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. 

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes 

 

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

 

Damages

 

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly or reach out to us within 2 days to file a claim. 

 

Please save all packaging materials and damaged goods before filing a claim. To help us resolve your issue, please be prepared to provide as much detail as possible. The following list can be used as a guide for the information you might need when contacting us or the carrier:

 

Consignee contact information: This includes the consignee’s name, telephone number, and email address. 

Shipping date

Package weight

Description of problem

Number of lost or damaged items

Tracking/Reference number(s)

Merchandise value and currency

International Shipping Policy 

 

We currently do not ship outside the U.S.

 

Returns Policy

 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.